1. Do you offer free shipping?
Yes! All orders within mainland UK (excluding Northern Ireland) qualify for free shipping. Delivery times depend on your location and order processing.
2. How long does shipping take?
Delivery times vary by location and product - usually 2-4 days.
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your delivery status.
4. What is Buyer Protection?
Buyer Protection ensures a safe shopping experience. You are covered if:
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Your order doesn’t arrive within the promised timeframe.
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The item you receive is not authentic, despite being advertised as genuine.
5. Do you offer returns and refunds?
Yes! You can request a full refund within 30 days of purchase. Please note:
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Return shipping is paid by the buyer unless the item was incorrect or defective.
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Refunds are processed promptly after we receive the returned item.
6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
7. Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. After this period, we may have already processed or shipped your order. Contact customer support as soon as possible.
8. Do you ship internationally?
We currently ship only within mainland UK (excluding Northern Ireland).
9. Do you offer discounts or promo codes?
Yes! We regularly run promotions and offer discount codes. Subscribe to our newsletter or follow our social media channels to stay updated.
10. Are your products authentic?
Absolutely! All items sold on our website are genuine and sourced from trusted UK suppliers.
11. What if my order arrives damaged?
If your order arrives damaged, please contact our support team immediately with photos of the damage. We will arrange a replacement or full refund.
12. Can I gift items to someone else?
Yes! We offer gift packaging options at checkout and can include a personalised message with your order.
13. How can I contact customer support?
You can reach us via email at nordicstarsuk@gmail.com or through our website’s live chat. Our team responds within 24 hours on business days.